At Manish Medicos (manishmedicos.com), we prioritize delivering genuine medicines and healthcare products in excellent condition. We strive to ensure all orders meet your expectations. We encourage you to check the delivered items thoroughly at the time of receipt.
Table of Contents
- Definitions
- Return Process
- Medical Tests
- Refund Process
- Online Consultation
- Shipping Charges
- Cancellation Policy
Definitions
Return: Returning a product purchased on manishmedicos.com. Reasons for return include:
- Delivered product does not match the order.
- Delivered product is near or past expiry (near expiry: less than 3 months).
- Delivered product is damaged (do not accept delivery of products with tampered seals).
If a product is found damaged after opening, you may return it for a refund. Replacement will depend on product availability.
Return Policy
If an issue arises with your order, contact our customer care within 7 days of delivery. Requests after this period may not be accepted.
Returns are subject to the following conditions:
- Wrong product orders are not eligible for return.
- The batch number on the returned product must match the invoice.
- Returns due to prescription changes are not accepted.
- Products must be in their original manufacturer’s packaging with labels, barcodes, and invoice intact.
- Only fully unopened strips or products are eligible for return.
Non-Returnable Products:
Certain products are not eligible for returns. These include:
| Category | Examples |
|---|---|
| Baby Care | Bottle nipples, breast pumps, diapers, wipes, etc. |
| Food & Nutrition | Health drinks, supplements. |
| Healthcare Devices | Glucometer strips, health monitors, surgical equipment. |
| Sexual Wellness | Condoms, pregnancy kits, lubricants. |
| Speciality Medicines | Vaccines, injections, penfills, temperature-controlled medicines. |
Return Process
- Submit a return request via contact page.
- Claims are verified within 72 hours of receiving the request.
- If verified, a reverse pickup is arranged.
- Products must be packed in their original packaging for collection.
- Refunds are processed within 30 days of the reverse pickup.
Medical Tests
Refunds for medical tests can be requested in the following cases:
- Unjustified or delayed reports (more than 72 hours without clarification).
- Issues with sample collection causing prick-related injuries (free consultation and delivery of medicines are provided in such cases).
Refund Process
Refunds will be processed as follows:
- Online Payments: Refunded to the original payment method.
- Cash on Delivery: Refunded via bank transfer.
Refunds are completed within 30 days of approval.
Online Consultation
Refunds for online consultations are applicable if:
- Consultation queries are not responded to within the specified timeline.
Refund requests must be raised within 72 hours of query submission or response receipt. Approved refunds are processed within 30 days.
Shipping Charges
Shipping charges are calculated based on order value and displayed at checkout. For further details, contact us at support@manishmedicos.com.
Cancellation Policy
Customer Cancellation:
- Orders can be cancelled before they are shipped. Shipped orders cannot be cancelled.
- Medical test orders can be cancelled before sample collection.
Manish Medicos Cancellation:
We reserve the right to cancel orders under the following conditions:
- Non-availability of products or inaccuracies in pricing.
- Bulk orders determined by:
- Products ordered for resale, not personal use.
- Multiple orders for the same product at the same address.
- Invalid address.
No cancellation charges are applicable for eligible cancellations.
For further assistance, contact us at support@manishmedicos.com.